Errol Leboydre’s Post

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Managing Director @ WyldLynx | Data Management, Digital Transformation

I had to pop into the bank a couple of weeks ago to sort out a big transfer. It was actually kind of nice to chat with a real person at a bank branch for a change. The teller was super friendly and even asked some surprisingly thoughtful questions. 💬 So, I got to move my money *and* get a mini therapy session. What a deal. 😄 When we were wrapping up, I mentioned how great the whole experience was, and she let me in on a little secret. 🤫 Apparently, they’re now trained to ask certain questions during bigger transactions to make sure everything’s on the up and up – like no one’s being pressured or scammed. 💡 It’s not exactly cybersecurity, but it’s a very *human* way to help people avoid getting ripped off. 🔐 Hey, every little bit helps, and it’s a nice change from all the usual doom-and-gloom security stuff. #cybersecurity #CustomerExperience #security

Grant O'Neill

Founder & Managing Director @ GO Creative // Digital marketing solutions: Website development and support, search engine optimisation (SEO) and conversion rate optimisation (CRO).

4mo

I had the same thing happen a few months ago, and the teller told me about that too. It was nice to chat to a friendly person rather than doing everything online... though I definitely didn't enjoy waiting in line for 20 minutes before that convo 😃

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