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As the cost of living crisis continues to hit restaurants, bars and QSRs, it could be time to consider whether your IT technology is pulling its weight in driving efficiency and saving you money. A modern, fully integrated IT Hospitality Platform is an investment that will more than pay its way: with integrated loyalty to drive up sales; online ordering straight to the point of sale and the kitchen to save staff time; white label delivery to drive down costs and give you full ownership of customer data for more efficient marketing. Unless your technology system offers this and more, you're missing an opportunity to maximise sales and save costs. To learn more, get in touch with Redcat's IT Hospitality Platform experts. #hospitalitytech #hospitalityindustry #QSR

🤯 Our latest consumer report, 'The Value of Hospitality: Exploring Consumer Insights and Perceptions' has thrown up some very interesting stats. Here's what Tim Chapman, Chief Commercial Officer at Zonal, had to say about the findings... “Consistently delivering on the fundamentals of hospitality, for example high-quality, good-value food and drink and excellent service, is key to retaining a loyal customer base and in turn, driving profit. Achieving this is no easy task however, technology can play a helping hand. Operators would benefit from investing in solutions which help increase efficiencies and alleviate staff pressures, so they can focus on delivering the exceptional service customers expect.” ➡️ Download our FREE report, in partnership with CGA by NIQ and UKHospitality here: https://lnkd.in/d9iJh8Q9 #ZonalUK #TheValueOfHospitality #HospitalityTech #ConsumerResearch #HospitalityExperiences #GOTechnology

This is a very good article and well worth a read. #Zonal #CGA #HospitalityTech #HospitalityUK

The new loyalty landscape New consumer research by Zonal and CGA by NIQ looks at guest loyalty towards hospitality brands, and how this has been affected by the rising cost of living. Key takeaways include: ✔ Consumers are loyal to 2.1 hospitality brands on average ✔ Value for money (47%) is the top driver of consumer loyalty ✔ Value for money, doesn't necessarily mean cheap - for 41% of consumers it means ‘worth its cost’ ✔ Other top driver of loyalty are that it serves their favourite food and drink (30%); that the service is top quality (28%), and that their family and friends go there (28%) ✔ More than half (52%) of consumers agree they have higher expectations of the brands they are loyal to now compared to before the cost-of-living crisis Download the FREE report here - https://ow.ly/MUQO50QT5oN - to discover why loyalty matters, how it’s created and what consumers need to keep coming back. #ZonalUK #HospitalityTech #ConsumerResearch #HospitalityExperiences #GOTechnology

😳 It’s no surprise that hospitality consumers are most likely to want communications from venues about ways to save money, though they’re open to hearing other news too. But what are the top 5 subjects customers want to hear from their favourite pubs, bars, and restaurants? 1️⃣ Deals and rewards (54%) 2️⃣ New menu items (44%) 3️⃣ Price changes (39%) 4️⃣ Events in the venue (34%) 5️⃣ Changes to opening and closing times (25%) Understanding what your customers really want means using data correctly, as Dan Brookman, CEO of Airship - The Hospitality CRM, explains: “Many brands still don’t understand why they’re collecting data from their customers. Activating a loyalty or rewards programme is straightforward and should never be complicated. Too often, brands aren’t framing their CRM to drive loyalty – and in many cases, they aren’t leveraging their CRM at all.” 📥 Download our FREE Brand Loyalty in Hospitality research to discover the most popular loyalty schemes, preferred communication methods, and which guests are most likely to switch venues. ▶️ https://lnkd.in/ews-gQzv #ZonalUK #Loyalty #HospitalityTech #BrandLoyalty #ConsumerResearch • Produced in partnership with CGA by NIQ

🔍 Personalization is key, but relevancy is the game-changer. In the competitive world of hospitality, offering the right experience at the right time can make all the difference. The latest HN Thematics article, "Offer Relevancy Represents the Best CDP Application Right Now," explores how a purpose-built Customer Data Platform (CDP) is transforming how hotels engage guests before they even arrive. From upsell optimization to cart abandonment incentives, it's all about making every interaction count. Want to learn how to maximize RevPAG and enhance guest satisfaction with relevant offers? Check out the full article here: https://lnkd.in/ezyfmHnB. 🙌 This HN Thematics is proudly sponsored by Revinate. In partnership with Adam Mogelonsky - Hotel Mogel Consulting Ltd. #HNThematics #ThoughtLeadership #HospitalityTech #Personalization #GuestExperience #RevenueGrowth #CDP #Hospitality #HospitalityIndustry

Transforming Guest Data into True Value “Initially, it was just room data from our hotels. Now we’re seeing data from food and beverage as well, so we can start to see more clearly our guests who cross over. We only had an idea of how this was going; now we can clearly see the actual data.” Duane Robinson, Director of Guest Data, Mandarin Oriental Hotel Group With Ireckonu’s enhanced RFM+ model, MOHG gains a deeper understanding of each guest’s true value. By building on the traditional RFM framework with insights like property diversity, stay duration, and more, the model empowers personalized, targeted communication that increases Customer Lifetime Value (CLV) and minimizes guest churn. Download our RFM+ one pager to discover more: https://lnkd.in/eGy_KGws #Ireckonu #Middleware #CDP #HotelCDP #HospitalityTech #HotelInnovation #GuestExperience #RFM

Younger consumers and regular visitors: The driving forces behind On Premise growth! 🚀 Increased footfall and spending in pubs, bars, and restaurants across the UK and Ireland show promising signs for hospitality, with younger and more affluent consumers driving this momentum. 🍻📈 However, cost concerns and ongoing inflationary pressures are holding some consumers back, creating a dual-speed recovery for the hospitality sector. 👉 Discover how hospitality operators can adapt to these shifting behaviors to keep the positive momentum going: https://lnkd.in/ghEFhdhj

"Next year, I expect fierce competition. Guests will expect more, even though wallets are tight. They’ll still demand good experiences, high quality, and timely delivery." – Peter Porling, Head of Digital Guest Experience, MAX Burgers. As we look to 2025, the stakes are higher than ever for the hospitality industry. How can businesses balance quality, experience, and efficiency in challenging times? Find out what industry leaders like Peter have to say in our latest report: 2025 and Beyond: Expert Predictions for the Fast-Paced Future. 📥 Read the full report here: https://lnkd.in/d2QKiCnk #HospitalityTrends #FutureOfDelivery #Deliverect2025

🚀 Insights from Atliq Hospitality: July and August 2016 Analysis 🚀 This dashboard reveals some intriguing trends and actionable insights for Atliq Hospitality over the summer months of July and August 2016. Here's a quick summary: 📈 Revenue and Cancellations: Significant revenue boost in July and August. However, we faced a substantial loss of $991K due to cancellations in these months. 🔍 Key Observations: Average Daily Rate (ADR): Higher in July and August, coupled with lower cancellation rates. Contrastingly, January, March, and November saw higher cancellations despite lower ADR. Cancellation Patterns: Peaks observed from Monday to Saturday, with the highest on Monday. Booking Trends: Summer bookings within 0-30 days exhibited high cancellations, possibly influenced by the high ADR. 💡 Recommendations: Overbook Summer Reservations: To mitigate cancellations and optimize revenue. Focus on Short-term Bookings: Especially within the 0-30 day window during the summer. Adjust ADR: Lowering the ADR might reduce the cancellation rate, enhancing overall revenue stability. By implementing these strategies, we can better manage cancellations, optimize our pricing, and ultimately drive higher profitability. 📊✨ #UnifiedMentor #HospitalityInsights #RevenueManagement #DataDrivenDecisions #AtliqHospitality #HotelManagement #SummerTrends #BusinessGrowth Unified Mentor Private Limited Shashank Singh 🇮🇳 Pavan Lalwani 🇮🇳 Munna Das Thodupunuri Bharath Hemanand Vadivel Raghavan P Venkata Naga Sai Kumar Bysani Vishwas Kshirsagar Dhaval Patel Codebasics Rishabh Mishra