Industry leaders and CX enthusiasts gathered at the Customer Centricity Summit to discuss the future of customer experience. From exploring how brands can bridge the gap between digital and physical touchpoints to diving into the architecture of customer-centric personalization engines, the insights were unparalleled. Key moments included the keynote on Saudi Arabia’s unique CX opportunities and a dynamic panel discussion on ownership and collaboration in customer experience. Thank you to all speakers, participants, and attendees for making this event unforgettable. Ahmed Alfaddagi, Saudi Chapter Chair, Customer Experience Professionals Association (CXPA) Dustyn Smith, Founder, HEMOdata Hector Paris A. Garcia, Director- Consumer and Destination Insights, The Royal Commission for AlUla Sara Zaldivar Strozzi, Solutions Engineering Manager [EMEA & LATAM], Mixpanel Hassan El-Tahan, Vice President of Growth, Gathern | جاذر إن Akira Mitsumasu, Advisor to Director General, Saudia Amro A. Abbas, Executive Advisor to Chief Executive Officer - CMO, Vision Bank Arthur Zhuravsky, Director of Customer Experience, Tabby Kate Artsybysheva, Hospitality Director, Saudi Motorsport Company Romans Solovjovs, Director of Operations, Confidential Wael Qenawy🔎, (CCX), Director of Customer Experience, Morni | مرني Yolande D'Mello, Senior Editor, Vibe Media Group #CCS2024 #CCSRiyadh #CustomerCentricitySummit Gold Sponsors: AppsFlyer | Braze | HEMOdata | Zoho Silver Sponsor: Emarsys
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