We Have very urgent opening for #Tele #Collections #Executive in #Pune location.Below are the key details for the recruitment drive:
#Role: Tele Collections Executive
#Number of Open Positions: We are looking to build a team of #100 Tele #Collections #Executives in Pune.
#Date: 22nd March 2024 #Time: 10:00 AM
#Interview #Venue: #ManpowerGroup Services India Pvt Ltd. Fountainhead Tower-1,Office No.1,8th Floor , Phoenix Market City,Nagar Road,Viman Nagar Pune-411014 Maharashtra, India.
#Contact #Person #Vishal Awate :- Mobile number #8806462851 #Landline #Number 02067245800 and share resume at #email :- shubhangi.tiwari@manpower.co.in
#Requirement Details for Tele Collections Executive Position:
#Qualifications: 10th/12th/Graduate/Masters
#Experience: Collections experience mandatory
#Language Proficiency: Hindi + English + Marathi
#Notice Period: Immediate joiners or a maximum of 10 days from the offer letter (Please avoid profiles with notice periods exceeding 15 days).
#Rounds of Interviews:
· Aptitude test ( will cover basics of calculations)
·Technical + HM round ( Collections understanding, Negotiation skills, Mock scenarios, and Learnability will be covered in this round in both the language English+Hindi+Marathi)
· Culture fitment round: Flexibility, Fitment within Org, and Learnability will be covered in this round.
#Skill #Require:-
Communication Skills: Effective verbal communication skills are crucial for negotiating payment arrangements and resolving customer concerns over the phone.
Basics knowledge of collections:
Persuasion Skills: Being able to persuade customers to fulfill their payment obligations while maintaining a positive relationship requires finesse and empathy.
Persistence: Tele collections executives often encounter resistance or objections from customers, so persistence is essential in pursuing overdue payments without being deterred easily.
Negotiation Skills: Negotiating payment plans or settlements requires the ability to find mutually agreeable terms that balance the interests of both the company and the customer.
Stress Management: Tele collections can be a high-pressure environment, so the ability to remain calm and composed under stress is important for maintaining professionalism and effectiveness.
Empathy and Patience: Demonstrating empathy towards customers' financial difficulties and exercising patience when dealing with challenging situations can help in building rapport and achieving successful outcomes.
Attention to Detail: Accurate documentation of all interactions and payment arrangements is critical for maintaining records and ensuring compliance with company policies and regulations.
Goal-Oriented: Tele collections executives should be motivated by achieving collection targets and meeting performance goals set by the organization
#punejobseekers #skillsrequired #telecaller #bulkhiring #tpos #fintech #bfsi #ncdc #skillindia Shubhangi Tiwari Vishal Awate Sagar Jadhav ManpowerGroup
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