Wajahat Iqbal’s Post

Quality Month Celebration is an annual event observed in many organizations and industries to promote and enhance awareness of quality principles, practices, and continuous improvement. It typically takes place in November and focuses on creating a culture of quality excellence among employees, customers, and stakeholders. Quality Month Celebration helps organizations reinforce their commitment to delivering excellence, improving efficiency, reducing waste, and enhancing customer satisfaction. It serves as a platform to inspire and educate employees about their role in achieving the organization’s quality goals. #thinknext

“Happy Quality Month” It’s time to reflect that are we giving importance of Quality in a way of life. This year theme for World Quality Week 11-15 Nov’2024 is "Quality: from compliance to performance". The theme encourages companies to use quality principles to go beyond meeting mere regulations and standards. It also highlights how quality management can enables organizations: Drive innovation, Improve operational performance, Increase customer satisfaction, get new business and Navigate complex risks to improve top and bottom line🤝👍

"Quality means doing it right when no one is looking." — Henry Ford. 🌍 Happy World Quality Day! 🌟 Today, we celebrate the power of quality and the vital role it plays in every aspect of our business, from product innovation to customer satisfaction. We are committed to consistently improving our processes, ensuring the highest standards, and delivering exceptional value to our clients. ✅ Quality is not just a standard — it’s a culture. ✅ It’s about continuous improvement — finding smarter ways to do things better. ✅ It’s a mindset — where we empower every team member to take pride in their work. On this special day, let’s reflect on the achievements we’ve made in ensuring quality and strive for even greater excellence in the years ahead. Here's to the relentless pursuit of quality — in everything we do! 💡 #WorldQualityDay #QualityMatters #ContinuousImprovement #QualityCulture #Excellence #QualityManagement #ISO #Innovation #CustomerSatisfaction #UnitedSynergy

Unaligned values and behaviors can greatly impact customer service quality. Cultivating positivity and a desire to work for a company can be enhanced by embracing values such as "Sharing Heart." Training employees consistently with a growth-focused value like "Agile Mind" can contribute to their development. Upholding an operational value like "Achieving Spirit" can instill a commitment to customer satisfaction without quitting until they are happy. #CustomerService #CompanyCulture #Values #EmployeeTraining

Quality Isn't Just a Department, It's a Mindset 💡✨ At GRIS, we believe that quality should permeate every aspect of your organization. Here’s why: 🔍 Consistency: When everyone embraces quality, you ensure a consistent standard across all departments. 🤝 Collaboration: Quality-driven teams work better together, breaking down silos and fostering innovation. 🚀 Continuous Improvement: A company-wide commitment to quality encourages continuous learning and improvement. 💡 Customer Satisfaction: Delivering top-notch products and services boosts customer trust and satisfaction. Make quality everyone’s responsibility. Let’s elevate your standards together! #QualityMindset #SoftwareTesting #ContinuousImprovement #TheGRISWay

"Quality Month" is typically celebrated in November by organizations to emphasize the importance of quality management, continuous improvement, and customer satisfaction. The month often includes initiatives to raise awareness about quality standards, enhance processes, and encourage employees to focus on achieving higher quality in products and services. Key activities during Quality Month can include: #Training Sessions: Workshops on quality management principles, such as Lean, Six Sigma, and ISO standards. #Employee Engagement: Activities like contests, awards, or team-building exercises that focus on quality improvement ideas. #Process Improvement Projects: Identification and implementation of projects that streamline operations, reduce waste, and enhance product quality. #Customer Feedback Initiatives: Gathering and analyzing customer feedback to identify areas of improvement. The overarching goal of Quality Month is to foster a culture of quality within organizations, leading to improved efficiency, customer satisfaction, and overall excellence. #qualitymonth #Novmober...

This Cirrus Connects' Quality Management tip sheet got me thinking about fairness in performance evaluations. Too often, we focus on what agents do wrong. But our tip sheet suggests a better way: recognising good performance and using real-life examples to train others. Wherever I've seen this approach implemented, the impact was clear. Agents feel valued, learn faster, and deliver better service. One client saw their customer satisfaction scores jump by 15% in just three months. Curious about other ways to improve your QM? Our tip sheet has you covered. https://lnkd.in/eM-sax2t #QualityManagement #CustomerSatisfaction

Are you still treating Customer Service Week as an annual checkbox instead of a year-round celebration? It is essential to move beyond superficial acknowledgment and genuinely celebrate the frontline heroes who are fundamental to customer satisfaction. What you do not need: 1. Superficial appreciation emails. 2. Generic rewards. 3. Ignoring feedback until next year. 4. A single day of activities with no follow-up. What you do need: → Regular shout-outs and personalized thank-yous from leadership. → Customized rewards and recognition for individual contributions. → Continuous feedback loops to enhance service and employee experience. → Engaging and meaningful activities that honor your customer service teams throughout the year. Shift your focus from short-term thinking. Do not overlook the value of feedback. Do not postpone gratitude until Customer Service Week. Let us make every week a celebration of customer service excellence! How are you honoring and inspiring your customer service team this week and every week? #CustomerServiceWeek #EmployeeRecognition #CustomerSatisfaction #FrontlineHeroes #FeedbackMatters #GratitudeInTheWorkplace #ServiceExcellence #EmployeeEngagement #TeamAppreciation 

🎯 I’ve just completed the "Quality Standards in Customer Service" course 🎓 This course deepened my understanding of delivering exceptional customer experiences and maintaining high service standards. Key learnings: 🎯 ✅ Defining quality in customer service. ✅ Identifying customer expectations. ✅ Quality standards for individuals. ✅ Measuring and scoring individual performance. ✅ Quality standards for the organization. ✅ Establishing key performance indicators (KPIs). #learning #customerservice #qualitystandards #professionaldevelopment #Linkedinlearning #growthmindset