End of an Era

Dear Colleagues, Partners, Clients, and Friends,

After nine fulfilling years of growth, learning, and collaboration, I am writing to share a bittersweet moment with you all. It is with a mix of excitement and nostalgia that I announce my decision to conclude my ServiceNow chapter.

My journey with ServiceNow has been nothing short of extraordinary. I've had the privilege of working alongside some of the brightest minds in the industry, tackling challenges, celebrating victories, and forging lasting connections that extend far beyond the confines of our workplace.

When I joined ServiceNow in 2015, we generated ~$750M in annual revenue with ~2,800 employees (also, the stock price was ~$70). Today, ServiceNow has grown into an organization with ~24k employees generating ~$10B in annual revenue.

During my tenure, I've had the opportunity to contribute to creating our commercial business, Early-in-career SC Academy, DemoHub program, and many more initiatives, of which I am immensely proud. ServiceNow gave me the space to learn how to work with and manage people across borders (sometimes unsuccessfully) and complete my MBA from Northwestern University - Kellogg School of Management . These experiences have not only shaped my professional journey but have also enriched me personally.

I am deeply grateful for the unwavering support and camaraderie of my colleagues, past and present. Your mentorship, collaboration, and friendship have been invaluable, and I will carry the memories of our shared experiences with me wherever I go.

Thank you 👋 to Jeff Lawrence for giving me the opportunity to join ServiceNow; to Keith Romance , Amanda Gold , Justin Nicholson , Ryan Bono , Brian Brinkmann , Dan Shannon , Chris Bahr , Ryan Hanlon , Chris Smith , Susan Stein , Paul Henry , Phil Ruzicka , and Scott Haven for being the best commercial team; to Ted Cory , Hari K. , Carlos Cano , Luis Chavarria , Natalia Marrufo , Enrique Castro , Andrés Sifuentes Rubio , Marcos Enrique Escudero Moreno , Shashank Tonpekar , Jerome Petrus , Harshdeep Garg , UMANG GOYAL , Jeff Hoffman , Gil Olaes , and Ryan Fraser for making my vision of DemoHub a reality; and to Alice Santeiu , Terri Port , and Bryce G. Schroeder for being amazing mentors.

I extend my heartfelt appreciation to our esteemed clients and partners for the trust you have placed in me and ServiceNow. It has been a privilege to serve you, and I am grateful for the relationships we've built over the years.

As I embark on this new career chapter, I am excited about the opportunities. While I will miss ServiceNow's familiar faces and routines, I am eager to embrace new challenges, broaden my horizons, and continue my journey of growth and development.

I want to leave you all with the core principles I live by daily:

• Work to serve others: I work in service for my team, the Solution Consultants traveling the world to show how amazing our technology is, and ultimately, our customers whose lives will markedly improve when they adopt the Now Platform.
• Live life with purpose: Every person and organization should understand their purpose. The large and small decisions we make add up to a larger narrative, and a purpose helps us make decisions that support those desired goals. We all helped build a company with a purpose I can support: We make the world work better for everyone.
• Build generational value for family, community, and humanity: Think about how the value you create is passed along to people you will never meet. "A rising tide lifts all boats" and "We all stand on the shoulders of giants" are aphorisms I live constantly. It feels great to be recognized for the value one generates, but often, we must be comfortable knowing others are elevated without direct attribution. I live to ensure my family, communities, and humanity are better off 100 years from now (even if it is only a little or unknown). This is my personal purpose.

Thank you once again for being an integral part of my professional journey. I look forward to staying in touch and crossing paths in the future.