My job is about understanding user needs and providing the necessary support

Tatjana Kessler works as Urotherapist and Territory Manager within HomeCare and Academy in Germany and has been with the company for more than 20 years. In her daily job as a urotherapist, she tends to a select group of patients and instructs them on how to use LoFric Bladder products and Navina Bowel products.

“I also work with Wellspect Academy”, Tatjana tells us, and continues: “In my role as a urotherapist, I deal with medical and practical patient issues and am responsible for training and support of customers – but also of training my colleagues internally at Wellspect.”

Tatjana says that there are always challenges to deal with during a professional career, but she feels that the most important thing is to deal with them and reflect on them – and especially on their effect on yourself. “It’s how you handle the challenges that matters – then in the end you will grow as a person and everything will turn out fine,” Tatjana claims.

“I am happy when patients get a better quality of life”

She also talks about how she gets motivation from her everyday work: “I am happy when patients achieve a better quality of life, when our customers receive the training they want and when colleagues at Wellspect are further educated in continence care and patient needs, so that we can merge this knowledge into our product development going forward.”  

When asked to summarize her thoughts on how we make a difference to our users and customers, Tatjana says that people at Wellspect have a true passion for changing the lives of people in need of continence care for the better. “

We walk side-by-side with our customers and provide them with first-class products that make life easier and improve their quality of life enormously. We are not just a manufacturer, but also a service provider for all customer groups. It is always pleasant to receive positive testimonials from our customers and get affirmation that we must be doing something right.”