Capitalmoura Mouragolf Village Map, Address, Transportation & Nearest Stations and Airport

Pros: 1. Location - beautiful beach 2. Resort has a lot of potential. 3. great views and service and food at Mare. Cons: 1. No step free access around the hotel. This made it very difficult to get around with a pushchair. 2. Long waits for the shuttle service around the hotel. Up to 15mins each time which is difficult with young children. 3. Lack of customer service. We had to call several times for any request. I.e i requested a shower cap 3 times before it finally came to my room. 4. Cockroaches in the room. Whilst we understand its part of nature its not acceptable in a 5 start resort. We were told pest control would come to our room whist we are at the beach. This was not the case. They came on the penultimate night in the evening whist my kids were asleep. We could not let them in at that time. 5. There seems to be a lack for communication around the hotel and and with the restaurants. We tried to book a restaurant several times only to receive a response from concierge the day after our booking request. After we sorted out the reservation ourselves. 7. Breakfast was average, quality of food needs to be looked at. At the residential there was massive queues at the omelette station with only one chef This hotel has a lot of protentional but the address issues need to be resolved first.

Absolute great hotel. We've stayed in all but 1 of the 5 star hotel within the Vilamoura area and 1 in Olhao, whilst they all have their good points this one was fantastic. The service was second to none, if you have food allergies then do mention to Guest Relations in the restaurant and you'll eat like a King or Queen. If you've booked a room that is part of Haut Living then the lounge is fabulous and so are the staff in there. They are a credit to the hotel and the Marriot group. I can understand another review on the rooms being a little dark, especially if you were on the ground level floor. The lighting in the rooms is not great and personally doesn't work for those who like to wear make up, even difficult to see in the toilet or the bathroom. However we managed and still are returning in June 2025. See you all soon

Service was brilliant, apart from when groups arrived and then we felt a bit ignored. Hotel is nice and spacious, and rooms a good size. The hotel did have a corporate, conference feel about it so it depends what you are looking for in a stay. Breakfast was great and plenty of fresh food. The free taxi to the Marina worked fine, although you had to book (and can only book on the day). The only times available, though, ware 11 am, 6pm and 7 pm, so we ended up using Ubers to get back in the evening. (between 5 and 8 Euros so not too bad). They don't have as many restaurants as some hotels so the marina is the easy answer for food. The onsite Thai restaurant was really nice and worth a treat one evening. Overall a nice weeks stay in the sun which is what we wanted.

Just back home after spending 16 fabulous days at the Tivoli. I have over the years become a regular visitor, and all I can say it’s brilliant, ALL the staff are so friendly and helpful they really do help to make my stay a great experience. I certainly hope to be back next year.

We have just returned from our stay in the apartments. As annual visitors I’m sorry to say this will be our last time in the Hilton as it no longer warrants a 5 star rating. 1) the apartments have become very dated and tired looking. Room 217 was just tired everywhere.. the bathroom door frames all boast with water damage, generally tired furniture and lots of tiles which are loose that every time you walk on them there is almost a crack! We also had ants and cockroaches in the apartment which is the first time ever we had seen this! Also in the bedroom the tv was unwatchable as it was all lines and clearly no longer functional 2) the cleanliness has definitely dropped.. rubbish lying on our corridor floor which remained for the week. Also when clearing the apartment on the last day we found someone else’s dirty sock under the bed 3) the apartments pool the jets no longer work and there is unsightly scum round the tiles… also the sun beds padding is dirty 4) the main Hilton pool also looking really tired with the rocks paint all peeling off 5) the toilets at the apartment pool are awful.. the floor is so dirty and on the last day we went to shower here in the ladies room to discover the shower head was snapped off and the cold tap unable to turn so no ability to shower the children in scalding temperature 6) some of the pool towels are only fit for the bin! 7) we went to the hotel bar one evening as it was the option for food(Tuesday) .. on sitting down I was told there was no children’s menu available? How in a family hotel can there be no children’s options? I had to buy the children an 18 euro burger and ask for it totally plain.. totally overpriced and not acceptable to not cater for children here 8) we were tortured with mosquito bites at the pool.. again never had this in all my years of coming here.. perhaps it’s a bad year but not pleasant All in all I have just found the whole resort has went downhill.. it no longer warrants to be called a 5 star and I don’t feel good value for money was here sadly!