This was our first visit to Croatia thus the first time in Dubrovnik and we carefully researched prior to booking. This hotel appeared to have excellent reviews overall so seemed like a good choice. The reality however was not so, as the room we were given was extremely disappointing due to size and the view of a brick wall. Whilst we hadn’t booked a sea view I wasn’t quite prepared for this brick wall and let the staff know. Thankfully we were given a different room which had a much better view, so thank you as this did help immensely. The location of this hotel is by far its biggest selling point as it just a very short walk to the old town with all its attractions and the sky ride. It also has lovely views of the Adriatic Sea, Lockrum island and the old town. There was perfect service in the restaurant for breakfast, the buffet was limited but this was complimented by the menu to order breakfast dishes. For swimming there is a good sized indoor pool and there is access to the sea which was also a fabulous selling point. The sun-bed spaces were limited but the staff worked very hard to ensure all guests were welcomed and found sun-beds and umbrellas for shade from their storeroom. After the shock of the initial room with the view of the brick wall, the other not so great aspect was the service by waiter at the sea/beach area. It was almost impossible to gain the attention of the waiter for drink orders and the quality of the drinks (Tom Collins) was very poor. For 5 star, the service has to be on point and this experience really did let the hotel down. Would I recommend this hotel, well yes but make sure you book a room with a sea view unless you like looking at a brick wall and don’t expect to get a drink by the sea/beach area.
- Guest User
Stunning Hotel in the best location. A quality hotel where everything is just perfect, location, facilities, food, bars and staff. Within close walking distance to Old Town and right on the sea water's edge. Plenty of sun loungers 1 yard from the sea. Fabulous restaurant on this level also looking straight at the Old Town. Rooms are super comfortable and spacious. the staff are second to none. Breakfast is amazing...anything and everything! Some would say expensive...however you always pay for quality and everything here is amazing quality!
- Guest User