Hosting friends from the south for a few days we decided to treat ourselves to dinner on Saturday evening. All four of us have eaten at Armathwaite a number of times before and thought we pretty much knew what to expect; a warm welcome, efficient service, great surroundings and a quality, if expensive, meal. Something of a treat, in fact. First surprise was that there seemed to be no-one on hand to greet us as we entered the building - in contrast to previous visits - but we took a seat by a roaring log fire in the spectacular lounge area and waited. After a while we assumed no-one was coming and went to the bar to order drinks which were brought out to us fairly promptly. In the meantime, my wife had approached another member of staff to announce our arrival (we'd booked for 7.30 and arrived around 7.15) and in due course menus arrived. Next we'd have expected orders to have been taken and subsequently to be escorted to our table when the food was ready to serve, but another uncertain period ensued before, some time after 7.30, someone came to show us to the dining room where we were seated and where our menu choices noted. The food came and, as expected, it was delicious. We had chosen differing starters and although three arrived promptly, my scallops took an additional three or four minutes to arrive; long enough for me to instruct the others to start without me rather than allow their meals to go cold! The main courses were served promptly and together and, as already noted, they were lovely. However, the portions - even for a fine dining experience - we all agreed were miserly. My Lemon Sole, for example, was accompanied by two, or maybe three, very small potatoes - and by small, I mean small enough to have been eaten together in one mouthful had I been so inclined! The lobster bisque which came with it was little more than a mark on the plate - a great shame because it did taste wonderful and a little more could have properly complemented the taste of the fish as, I assume, it was intended to do. Desserts were fine although the Christmas Sticky Toffee Pudding seemed to be no different to any other Sticky Toffee Pudding and, like the main courses, the portion size could have benefitted from a 20% or so uplift! Staff members were without exception pleasant, friendly and helpful but the slick efficiency we'd experienced in the past seemed lacking; at this level of dining, customers shouldn't be left waiting on arrival or uncertain of the procedure for procuring pre-dinner drinks. Nor should they be commenting on portion sizes when main courses, in particular, cost an average of £38 a time. All in all then, we left having enjoyed our evening and a very nice meal but feeling we hadn't quite had the experience we'd expected and paid for.
On Sunday December 8th we had a family afternoon tea at Armathwaite Hall. My daughter is a very fussy eater, the staff managed to find a meal that she enjoyed. We had a wonderful table that had the most incredible view. The staff were very attentive and everything arrived quickly. I went to take a photo by a Christmas tree and a staff member was quick to offer to take the photo so that I was included. My uncle had brought his dog and he jpined us after we had eaten, we were moved to a dog friendly area, where there was a roaring fire and beautiful sofas. There was 6 of us and there was no hesitation in moving us, they were accommodating and flexible. We have had different afternoon teas and we all agreed that this one was the best. We were made so incredibly welcome and even the change of seating was no trouble at all. I would recommend this hotel to all ages, it was an amazing afternoon.