Customer Collective by Ashton Media

Will you be there when we crown the winners at the CX Awards on Thursday, 6 March? 🏆 More competitive than ever (our poor judges had their work cut out for them), this year's submissions saw the Australian CX community raise the bar yet again. Don't miss a night to remember as we announce the esteemed winners across the 12 categories, celebrating the very best in CX at a Black-tie gala dinner. Tickets on sale now: https://lnkd.in/gSqgsd6r #TheCXAwards #CXExcellence #CustomerExperience

"...We couldn't think of a better forum than the Customer 360 Symposium to share how TBX is closing the gap between businesses and customers and for the first time, making end-to-end consistent brand experiences simple, even for the most complex organisations." - Matt Morgan, Managing Director at lowercase advisory. Thank you for supporting the Customer 360 Symposium and helping shape the future of customer experience and customer insights. Not long until we gather in the Hunter Valley! Get in touch with Jamie Carroll to get involved in 2025. #Customer360Sym #GoWhereTheLeadersAre #CXConference #CustomerExperience

They say a picture speaks a thousand words - but a video? That’s next-level. Watch our 3-minute video featuring testimonials from our incredible partners at the 2024 Contact Centre Symposium. Hear firsthand why they rave about this one-of-a-kind event and how it’s helped them connect with Australia’s top customer care leaders. Want to get involved in 2025? Get in touch with Jamie Carroll. #ContactCentreSym #ContactCentreConference #GoWhereTheLeadersAre

"We wanted to create a truly credible and well-respected platform to celebrate and recognise [CX] leaders, teams and businesses working hard to put the customer experience at the centre of how they operate as an organisation." Our Stacey Goater had a chat with CXFocus Newsletter's Mark Atterby about the CX Awards 2025 and elevating the importance and standing of the customer experience in Australia. Read the full article here: https://lnkd.in/gMhJwGKd #CXFocusMagazine #TheCXAwards #CXExcellence

Ready to tackle the big, messy, glorious challenge that is global customer experience? We’ve just landed Gail Russell, Global Head of Customer Experience and Channels at HSBC, as our international keynote speaker for the Customer 360 Symposium 2025. With over 15 years of globe-trotting, CX-dominating experience, Gail knows what it takes to wrangle complexity and turn it into CX magic. She'll be flying in from the UK to join us exclusively in the Hunter Valley. Don't wait, applications are open now: https://lnkd.in/g4F79ERJ #CXConference #Customer360Sym #CustomerExperience #GoWhereTheLeadersAre

"There are a lot of new applied Al use cases driven by the emergence of GenAI, but nowhere is the application as impactful as in the transformation of digital experiences (be it CX, EX or DX)." Thank you Alexander Mahr and Coveo for supporting the Customer 360 Symposium in 2025 so we can continue "to bring true cutting edge innovation to the region's most loved event for customer-obsessed leaders." Alex's words, not ours. 😉 Get in touch with Jamie Carroll to get involved in 2025. #Customer360Sym #GoWhereTheLeadersAre #CXConference #CustomerExperience

Announcing the shortlist for BEST CX INITIATIVE at the CX Awards 2025. 🏆 Cricket Australia Feros Care JAX Tyres & Auto McDonald's Optus St Vincent's Care The judges praised these organisations for their industry-leading standalone CX initiatives – making the customer experience more convenient, inspiring, meaningful or rewarding. View all shortlists for the 2025 CX Awards: https://lnkd.in/gbwJYsWE #TheCXAwards #CXExcellence #CustomerExperience

Announcing the shortlist for EXCELLENCE IN CX CUSTOMER SERVICE: ELEVATING CUSTOMER CARE at the CX Awards 2025. 🏆 Australian Ethical Investment Intuit QuickBooks NZ Post Optus Wholesale and Satellite [OW] Rest Synergy This award celebrates client-side brands elevating their customer service, transforming the customer experience by reducing friction throughout the care journey, and investing in their customer care agents to ensure excellent customer service. View the shortlists for all the CX Awards 2025 categories here: https://lnkd.in/gbwJYsWE #TheCXAwards #CXExcellence #CustomerExperience

Announcing the shortlist for EXCELLENCE IN PUBLIC SECTOR: THE CITIZEN EXPERIENCE at the CX Awards 2025. 🏆 Chisholm Institute of TAFE City of Sydney City of Sydney Council Revenue NSW Transport for NSW (TfNSW) Wyndham City Council As government departments strive to keep up with the ever-growing expectations of consumers, this award recognises public sector bodies or departments making great strides in implementing a customer-centric approach. View the shortlists for all the CX Awards 2025 categories here: https://lnkd.in/gbwJYsWE #TheCXAwards #CXExcellence #CustomerExperience

Announcing the shortlist for BEST EMPLOYEE EXPERIENCE INITIATIVE at the CX Awards 2025. 🏆 Anglicare Sydney Dulux Optus St Vincent's Care Suncorp Group Telstra This award celebrates a client-side brand making great strides in improving the employee experience, thus engaging them and empowering them to deliver exceptional customer experiences. View the shortlists for all the CX Awards 2025 categories here: https://lnkd.in/gbwJYsWE #TheCXAwards #CXExcellence #CustomerExperience