5CA

5CA Quality Quests ⚔️ Episode 2: How do we train our agents for success? Our QA Specialist, Gaelle Roux, walks you through our training approach in the video below 👇 #QA #training #cx #remote

In the heat of a competitive game, what type of issue would frustrate you the most? 👀 #fridaybuzz

This week, our management team, Otto van Haaren, David Bos, and Otto V. attended Microsoft Ignite—and they came back inspired by the incredible insights shared!    Here are the key takeaways:   🚀 AI is reshaping every industry—and gaming and customer support are no exception. 🤖 Copilots are here to revolutionize the way we work, simplifying everyday tasks and transforming entire business processes. 📈 The potential impact on quality and efficiency is game-changing. 📊 To fully harness the power of AI, strong data management practices are essential. 🔒 And let’s not forget—security and privacy remain critical in the age of AI innovation.   We’re excited to explore how these advancements can enhance the way we support our clients and their customers worldwide.   #AI #microsoft #CX #data

5CA at #RovioConGoogle2024 💥   Rory Stark ( W F H 🏡 ) and Łukasz Cieślak are on-site at this year’s RovioCon, diving into the exciting presentations and discussions shaping the future of gaming and player experiences.   It’s inspiring to be part of an event that brings together so much creativity and innovation in the industry 🎮✨ Rovio Entertainment x Google

We’re thrilled to share that our very own Elsida Ujkaj from the WFM team has won the Innovation Award at the annual WFM Awards, hosted by Vlirdens! 🎉   At 5CA, our dedication to automation and innovation is unparalleled, and we’re proud to see these efforts recognized on such a stage.   Congratulations, Elsida, and a big shoutout to the entire WFM team for driving excellence forward! 👏 #WFM #CX #innovation #automation

We're excited to share our brand new 5CA Webinar Series 🚀 Our first session - Operational Challenges in Customer Support: Peak Management & AI Implementation - will dive into the biggest operational hurdles in customer support today, with a focus on managing demand peaks and leveraging AI to enhance efficiency. Our speakers: 🔹 Nicoletta Mura 🔹 Clayton Bakker Don’t miss out on this opportunity to gain fresh insights and connect with fellow CX professionals. Register now and get ready to enhance your customer support strategy!

Yep, we've been there 🫣 #fridaybuzz

Emerging Technology and AI Trends Shaping the Future of Customer Service: a 5CA Perspective 💻 Check out our latest blog on emerging technology and AI trends shaping our industry from our Automation Director, Robin Harinck. Read more 👇 #technology #AI #customerservice #CX

We are officially more than 40.000 support superheroes, fans, wizards, gamers, enthusiasts, people here on LinkedIn. We are proud of creating such an amazing community, and we couldn’t have done it without you, so… THANK YOU 💙

October Wrap-Up: Every Month is Cybersecurity Month at 5CA 🔒 Check out our latest blog on Cybersecurity month reflections from our COO & CTO, David Bos. Read more 👇 #cybersecurity #remote #PX #CX