Orbit Group

Today, we unveil our 2030 strategy... We've outlined our ambitions over the next six years at Orbit Group, where we will be aiming to provide amongst the best customer experience of any housing association in the country. Our 2030 strategy focuses on: 🔵 Prioritising customer experience 🔵 Building 5,700 new homes We’ll look to achieve this by building and maintaining safe, quality homes that our customers love, both sustainably and at scale, all supported by excellent customer service. Our 2030 Strategy is also underpinned by our Sustainability Strategy which sets out how we will ensure everything we do maximises the positive social and environmental impacts we make. Scroll through the images below or read the full strategy document to find out more 👉 https://lnkd.in/ej7J3uBa

Introducing Everyday Excellence – our exciting customer-focused transformation and delivery plan, designed to help realise our 2030 ambition to deliver amongst the best customer experience of any housing association in the country! 🌟 It will reshape how we work, putting in place the right structures, culture and capability, systems, processes, and technology to ensure every area of Orbit has a laser-sharp focus on customers’ priorities. Under Everyday Excellence, we will: 🔵Redefine our customer journeys to ensure they are inclusive and accessible by design to deliver what our customers value most 🔵Build our business processes to ensure we get it right first time, every time 🔵Invest in technology and data, with a new omni-channel solution ensuring customers can engage how and when they want, with a personalised experience every time 🔵Invest in and reward capability, ensuring our colleagues have the skills they need to excel in a job they love 🔵Shape our teams to better support customers, with decision making moved closer to those who know customers best Learn more about how we’re shaping the future here: https://ow.ly/5qhW50UbT4s Or read our 2030 Strategy here: https://ow.ly/lo7550UbT4t #Housing #AffordableHousing #UKHousing #CustomerExperience #CustomerService #CX

Our Winter Wellbeing campaign is back for its third year, helping our customers stay warm over the colder months. As winter approaches, we understand how tough it can be for many households. This is why we’re dedicated to supporting our customers via our Better Days programme to help them manage this challenging time of year. 🔵We’re working with social enterprise Ethstat Ethical CIC to provide 1,000 support packs containing essentials such as a blanket, hooded jumper, and lantern. 🔵In partnership with Citizens Advice Mid Mercia (CAMM), we offer customers free guidance and support on a range of issues, including saving money on energy bills, switching providers, and supporting with applications for the Warm Home Discount. 🔵Customers experiencing fuel poverty can apply for emergency fuel vouchers via our grant funding scheme provided in partnership with Family Fund Business Services (FFBS). To find out more about Winter Wellbeing campaign, read here: https://ow.ly/P4yn50U5fX2 #WinterWellbeing #BetterDays

In honour of #Movember and #InternationalMensDay, we hosted an insightful session for our colleagues, where we discussed the importance of men’s health.   Studies show that social expectations, fear of vulnerability and a ‘tough it out’ mentality are the main reasons why men don’t address health issues early, making this discussion even more vital.   We were joined by Dr Jeff Foster (Private and NHS GP), men's health specialist, and proud author of 'Man Alive: The Health Problems that Men Face and How to Fix Them’.   During the session, we explored the challenges many men face in prioritising their health, the life-saving importance of visiting your GP, and how we can break down the barriers that keep men from seeking the support they need.   A big thank you to Dr Jeff Foster and everyone who joined this important discussion on men’s health. #MensHealth #Wellbeing

This Remembrance Sunday, we remember those who served and those we lost. We reflect and pay our respects to those who sacrificed everything for our freedom. Today, we'll be laying poppy wreaths on behalf of Orbit across our regions: Woodbridge (Suffolk), Garden of Remembrance (Stratford-upon-Avon), and Alexandra Park (Hastings). Join us in reflecting as we unite to remember the service and sacrifice of the Armed Forces community from Britain and the Commonwealth. #LestWeForget #RemembranceSunday

We were pleased to welcome the Rt Hon Anneliese Dodds MP to our Garden House Supported Living scheme, operated in partnership with Oxfordshire Mind. During her visit, Anneliese met with customers and colleagues to discuss the importance of Supported Living in helping those with a learning disability, physical disability, or mental health need to live as independently as possible within their communities. Recent research from the NHF has shown that the UK needs at least 167,000 more supported homes by 2040, without which, some of the most vulnerable people in our society will be at risk of homelessness and further pressure will be put on the NHS and social care services. We’d like to thank Anneliese for taking the time to visit and recognising the value Supported Living brings for those who need it. To find out more about the visit read here: https://lnkd.in/e2-3ScSh #StartsatHome

Our Orbit Homes team is continuing their drive to deliver quality new homes with plans to bring 272 homes to Great Plumstead in Norfolk, at its new development, Victoria Gardens. Victoria Gardens will include 138 affordable homes for social rent and shared ownership alongside 134 homes for market sale, furthering our commitment to build thriving mixed-tenure communities, with sector-leading house designs. Once complete, Victoria Gardens will feature large areas of public space, including an orchard, play area and connecting footpaths to local walkways, all designed to support our 30by30 biodiversity commitment to enable nature’s recovery in 30% of our outdoor spaces by 2030. To find out more about Victoria Gardens, read here: https://ow.ly/EcWH50TY7lZ Our team at Orbit Homes are also keen to partner with landowners, agents, local authorities and fellow housebuilders to deliver the new homes and sustainable neighbourhoods this country so desperately needs, whilst supporting our local communities and delivering greater social value. To make a difference together, contact us here: https://ow.ly/uNTR50TY7lY #OrbitHomes #AffordableHousing

“After years of uncertainty and underfunding, we welcome the Chancellor’s confirmation in today’s budget of an additional £500m under the Affordable Homes Programme and the consultation on a long-term rent settlement. Whilst we are encouraged that these measures, alongside planning reform, offer the first steps in equipping the sector with the financial capacity needed to build at scale and pace, whilst also effectively upgrading services for customers and existing homes, we must continue to be realistic that meeting the UK’s house building ambitions will take more time and funding. "We, alongside many in the sector, are ready and willing to support the Government in realising its affordable housing ambitions and look forward to hearing the detail around a new long-term Affordable Homes Programme from 2026, as well as participating in the rent settlement consultation. By working together with Government we are hopeful that we can secure the long term funding certainty needed, coupled with appropriate protections for customers, to ensure we can make the necessary strategic investments to build more homes as well as make our existing homes greener, and therefore cheaper to run for customers, as well as support the nation in reaching net zero.” Phil Andrew, Group Chief Executive at Orbit

We're delighted to welcome Nick Lygo-Baker as our new Director of Customer Experience. Nick will be responsible for developing and executing a new customer experience strategy as part of our 2030 Strategy that aims to deliver amongst the best customer service in the housing sector. With a wealth of experience, Nick will help deliver customer-focused initiatives that enhance engagement and are rooted in a deep understanding of what Orbit customers need and value the most. Join us in welcoming Nick to Orbit! 🔵 Meet Nick and find out more about his appointment 👉 https://ow.ly/SNBC50TUcb1 🔵Read our 2030 Strategy here 👉 https://ow.ly/ckmS50TUcbl #CustomerExperience #CXStrategy #CustomerEngagement #CustomerFocus #CustomerService

Our Better Days programme helps thousands of people every year, and we’re excited to share it’s been Highly Commended in the Kent Mental Wellbeing Awards. From mental and physical wellbeing to financial, employment and digital skills advice, we partner with organisations such as Mind, Citizens Advice, Togetherall, and Aspire4u CIC to provide free support to all our customers. Last year alone, we handled over 1,600 requests across Kent, helping our customers make lasting changes to improve their wellbeing and maintain their tenancies. Read more here: https://ow.ly/CQMX50TLHa9 To find out more about Better Days programme , visit: https://ow.ly/BuzY50TLHa8 #BetterDays #MentalWellbeing #WellbeingSupport