Oluwaseun Fagite’s Post

Quality Isn't Just a Department, It's a Mindset 💡✨ At GRIS, we believe that quality should permeate every aspect of your organization. Here’s why: 🔍 Consistency: When everyone embraces quality, you ensure a consistent standard across all departments. 🤝 Collaboration: Quality-driven teams work better together, breaking down silos and fostering innovation. 🚀 Continuous Improvement: A company-wide commitment to quality encourages continuous learning and improvement. 💡 Customer Satisfaction: Delivering top-notch products and services boosts customer trust and satisfaction. Make quality everyone’s responsibility. Let’s elevate your standards together! #QualityMindset #SoftwareTesting #ContinuousImprovement #TheGRISWay

In today’s competitive landscape, building a #QualityFirst culture isn’t just a choice—it's a necessity for sustained success. By focusing on conformance, fitness for use, and exceeding customer expectations, organizations can unlock new levels of excellence and competitive advantage. In this post, I explore the five key perspectives on quality and how they contribute to organizational growth and customer satisfaction. A strong quality culture helps businesses not only meet but surpass market demands, ensuring long-term relevance and success. 1️⃣ Quality is Conformance to Requirements: Keeping promises and meeting specifications Ensuring products or services are free from defects 2️⃣ Quality is Fitness for Use: Products or services performing their intended functions The costs of failure when they do not meet expectations 3️⃣ .Quality is Meeting Customer Expectations: Satisfying customers and aligning with their perceived value Quality being defined by whatever the customer believes it to be 4️⃣ .Quality is Exceeding Customer Expectations: Going beyond customer needs, delighting them Creating a product or service that surpasses expectations 5️⃣ .Quality is Superiority to Competitors: Comparing performance with competitors or past products Perception as a measure of excellence or superiority of a brand #QualityCulture #CustomerExcellence #BusinessSuccess #QualityManagement #ProcessImprovement #CustomerSatisfaction #ContinuousImprovement

Looking to improve your company's performance? Eric Kish has a solution! During a recent talk with Robin Stanaland's #Vistage group, he shared his balanced scorecard, emphasizing the importance of both financial and nonfinancial metrics. Here are the four key areas to focus on: 1. Financial: Improve Profitability = Increased EBITDA 2. Customer: Increase Retention = Lower Churn Rate 3. Service: Improved Customer Service = Customer Satisfaction Rate 4. Organizational Capacity: Training Service = Increased Readiness Remember, financial metrics are not enough. Don't miss out on these other crucial KPIs!

Customer centricity is a culture of putting our customers at the center of everything we do.

Servant leadership in customer service emphasizes prioritizing the needs of customers and associates, fostering an inclusive culture of support and empowerment. This approach enhances both customer satisfaction and loyalty but also boosts associate morale and productivity. Therefore by cultivating a servant leadership mindset, businesses can create a ripple effect that drives long-term success and a competitive edge in today’s market. My point? Be customer centric at all times.

Backbone priorities to run a successful and sustainable organization. 1. Quality Products: Delivering high-quality offerings that consistently meet or exceed customer expectations is fundamental. A commitment to quality enhances brand reputation and fosters customer trust and advocacy. 2. Customer Satisfaction: Cultivating strong customer loyalty through exceptional service and support is crucial. By prioritizing customer needs and feedback, organizations can foster lasting relationships and drive repeat business. 3. Workforce Development: Investing in employee training and engagement is vital for enhancing skills and productivity. A well-developed workforce is key to innovation, operational efficiency, and overall company success. By emphasizing these core areas, organizations can establish a solid foundation for growth, competitiveness, and long-term success. #EagleEyes

Our Ultimate Customer Service course continues to be a beloved favourite among participants, drawing in a diverse array of professionals keen to elevate their service standards. Here are three key takeaways from the course that have had a profound impact: 🔸 Empathy is Essential: Understanding your customer's emotions is quintessential to providing not just satisfactory, but exceptional service. This foundational skill enables professionals to connect on a deeper level, fostering long-lasting relationships. 🔸 Consistent Communication: Transparent and regular communication serves as the backbone for building trust and loyalty with clients. Regular updates and checks ensure that customers feel valued and understood. 🔸 Proactive Problem Solving: The ability to anticipate needs and address potential issues before they arise is what differentiates good service from outstanding service. It's about going the extra mile to ensure customer satisfaction. These pillars form the backbone of outstanding customer experiences, setting businesses apart in the highly competitive luxury market where excellent service is not just appreciated but expected. #CustomerExperience #LuxuryService #Leadership #Hospitality #CustomerRetention

📊 Is Your Company Healthy? 📊 Ensuring your company's health is vital for long-term success. Over the next few weeks, I will dive deeper into each of the following indicators: - Financial Stability: - Customer Satisfaction: - Operational Efficiency: - Market Position: - Growth Potential: - Company Culture: Monitoring these indicators ensures your business stays strong and ready for future challenges. What other indicators do you look at to measure your company's health? Share your insights below! 👇 #BusinessHealth #FinancialStability #CustomerSatisfaction #OperationalEfficiency #MarketPosition #GrowthPotential #CompanyCulture

I went shopping 🛒 However, I found myself in a situation where I received poor customer service. It got me thinking, is customer service a part of stakeholder management? I believe it is - because it directly impacts a key stakeholder group: the customers. Here’s the fit between customer service and stakeholder management: ✅ Communication: Customer service acts as the primary channel for communication between the company and its customers.  ✅Building Relationships: Building and maintaining positive relationships with customers  ✅Reputation Management: Good customer service = positive brand image, poor service = negative reviews and damage to the company's reputation. The takeaway - prioritise customers, protect your brand and avoid issues. #customercare #customerservice #branding #stakeholdermanagement #reputationmanagement

𝗜𝘀 𝗬𝗼𝘂𝗿 𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗔𝗹𝗹 𝗧𝗮𝗹𝗸 𝗮𝗻𝗱 𝗡𝗼 𝗔𝗰𝘁𝗶𝗼𝗻? (𝗙𝗿𝗲𝗲 2-𝗠𝗶𝗻𝘂𝘁𝗲 𝗤𝘂𝗶𝘇) The visual below hits the nail on the head: good intentions don't create customer delight, actions do. Is your company culture full of passionate statements about customer service, but lacking in the processes and empowered employees needed to truly deliver? Words are fleeting, but a culture built on action creates lasting customer relationships. Take our FREE 2-minute quiz and uncover: - The gap between policy and action: Do your company values translate into concrete actions for employees? - Empowerment for action: Are employees equipped to take ownership of customer satisfaction? - The power of listening: Do you gather and act on customer and employee feedback to improve processes? Click here to take the quiz and discover how to bridge the gap between intention and action in your company culture! ➡️ https://bit.ly/cult-cust #companyculture #customerdelight #employeengagement #quiz #takeaction P.S. Share this post and spark a conversation about building a culture that speaks volumes through its actions! Together, let's create companies where customer delight becomes the norm.