Schevone Johnson’s Post

"The way to gain a good reputation is to endeavor to be what you desire to appear." – Socrates Our customer experience IS our brand. In the context of modern business and customer service, this quote underscores the importance of aligning actions with values. To build a reputable brand, companies must genuinely uphold the standards and qualities they wish to be known for, rather than just projecting an image. At Weave, we firmly believe that our customer experience is our brand. Over the past three years, our team has worked tirelessly to transform our customer service, ensuring that every interaction reflects our core value of putting the customer at the forefront of everything we do. While we also believe that customer service isn't a department, it's everyone's job, our incredible support leaders— Corinne Elaina Jeffers, Josh Brown, Larry McConnell Cody Wells, and their exceptional teams over the past several years—deserve all the credit for these remarkable strides. While perfection is always a journey, the authentic and consistent care we provide our customers has solidified our reputation for outstanding service. Through these genuine efforts, we’ve demonstrated that trust and reputation are built on more than just words—they are the result of our commitment to truly embodying the qualities we aspire to be known for. Thank you to our dedicated team and loyal customers for being part of this journey. Let’s continue to set new standards in customer service and uphold the values that define us. 🚀 #CustomerExperience #BrandReputation #Authenticity #TeamAchievement #ContinuousImprovement

Join the experts at Braze on March 19th for a rapid- 🔥 session on modern customer engagement. In just under 20 minutes learn about: ✅ The importance of customer engagement in today's landscape ✅ Addressing data challenges and leadership's role ✅ Exploring new channels for a unified customer experience Don't miss out on this opportunity to revamp your approach and create unforgettable customer experiences. Register Now 👉

It's 3D Thursday! Here's a short, sharp video highlighting exactly what customers want from businesses when it comes to customer experience. It comes from a really insightful report from Genesys - it all might seem obvious stuff - but is your business 'delivering'? #customerexperience #Genesys #customerservice

It’s not too late! You can still register for our upcoming webinar, “The ABCs of CDPs,” happening tomorrow at 11:00 AM EST to learn about the core pillars of a CDP and how they come together to help your dealership create exceptional customer experiences. Register here>> https://bit.ly/3IBOSW0

💡 Which topic did you delve into during the Roundtables session? What common challenges and best practices with your customer experience would you share? It's not too late to join us virtually: https://hubs.li/Q02nqJXL0 #CXWestSummit #CXInnovation #CXInsights #CXchallenges #CXexperience

🚀 Elevate Your Game with Dan Gingiss' Keynote: "A Remarkable Customer Experience Is Your Biggest Competitive Advantage" 🚀 🛑 Stop competing on price or product alone! In a world where nearly everything can be duplicated, your biggest standout is the customer experience you deliver. Dan Gingiss, a seasoned customer experience speaker and former Fortune 500 executive, reveals how to turn your service into your most powerful competitive edge. 🎯 Key Takeaways: 🌟 Discover the most shareable types of experiences and why they matter. 🌟 Master a simple, 5-step framework to create remarkable customer interactions. 🌟 See real examples from various industries that have thrived by enhancing customer experience. 🔗 Dive deeper and book Dan for your next event: https://lnkd.in/gkhVmNx6

There’s a lesson in every story. Today, it’s all about CX lessons from holiday classics ✨ Elf, Home Alone 2, and Miracle on 34th Street especially show how intentional customer support can significantly elevate your business and increase revenue! Swipe to discover the customer experience gems hidden in these movies. Share your favorite holiday scenes related to CX in the comments 😊 #ChristmasMovies #HolidayClassics #HolidayMovies #CustomerExperience #CustomerSatisfaction #CustomerService #LTVplus

🎸 Time for storytime: What’s the best customer experience you’ve ever had? Whether you were the customer or the CX rockstar behind it, I want to hear about the moment that made you say, ‘Now that’s how it’s done!’ 👇 Share below!

🌟 Elevate Your Service Game! 🌟 Check out our latest blog post, "How to Master Seasons in Service," and learn how to deliver top-notch customer experiences year-round. Because excellence knows no season! 💪🏽💼☀️❄️ Find out more by reading our blog here: https://lnkd.in/edpDFhz6 #CustomerService #TheServiceCorner #BusinessStrategy #Blog #SeasonalStrategies

🌟 The power of Operational Excellence in delivering exceptional customer experiences. 🌟   In today’s competitive landscape, businesses must streamline processes and deliver top-notch customer experiences. But are these two goals separate?    In our latest blog, we explore the connection between Operational Excellence and Customer Experience, and how businesses can leverage both to drive growth, boost customer loyalty, and stay ahead of the competition.   Read the article to learn more ➡️ https://bit.ly/opex-cx-en