Have your PIP cases ever succeeded?
My CTO comes to me and tells me to put a guy in his team on PIP because his performance has been dipping with no hope of survival in future. 'We have been giving regular feedback but there's been no improvement', he says. 'What exactly are the issues', I quiz. After a long conversation, here are some of the issues he brings up:
- His ownership levels have been dipping
- His tasks are needed to be reminded time and again
- A very casual approach towards work - has been making silly mistakes that even a fresher will not
- Taking too many unplanned leaves
Many of us will rely on the judgement of our line managers, have an almost one-sided conversation with the person in question, ask him to fill a standard 'PIP' form and tell him that we are going to monitor you...you better perform or perish! The guy who is already demotivated, has also lost his confidence (may be) and now completely switched off to put any efforts. The next minute, instead of looking at the PIP objectives he has to achieve, he would login to various job portals and update his CV. He finds a job and moves on...while we are relived of a bad performing employee. Story over!
Conclusion: We feel we gave him a fair chance to improve, but he didn't put in any efforts and rather chose the easier way out.
But are we right in this approach?
Were these performance issues or behavioral issues? Was PIP (Performance Improvement Plan) the right method to rectify behavioral issues? Has this been the case with the employee all along or just recently? Has anything changed around him drastically? A new manager may be? A new hire in his team? Any change in his personal life? A change in role? Or no change in role for a long long time? An unfair increment/bonus when compared to his other folks whom he thinks are equally competent as him?
There can be many permutations and combinations. Its simple to access a skill issue/culture fitment issue when an employee is hardly 3-6 months old and not performing. But for people who have spent time, did well (may be in spikes) earlier need to be diagnosed with utter genuineness. That's when we are being fair with the employee!
The real success to these PIP programs is when the person wakes up from his slumber and gets back to his fighting best to become a high performer. And not a method to weed out people who 'we' think are bad apples. And that's what great organizations should aim for.
We must start taking employees dipping performance a warning for us as HR and line managers for something that has gone wrong, somewhere, that needs to be diagnosed quickly and actioned.
We manage careers and cannot afford to be casual with them!
Manager Technical Support at Red Hat
5yWell drafted Ruchika
Business Head - Corporate / SME | P&L owner, Customer acquisition & retention
5yWell crafted
Content & Strategic Communication
7yRuchika, you've broached a sensitive topic here. While I do believe the PIP has the power to be misused by many, sometimes it is the only way out. Especially in cases where performance (as against bad behaviour) is the issue. I've personally had to deal with cases where "talents" were hired incorrectly, with close to no talents in the given field, in my case, writing (which I have come to see through my career is a fall-back option for many who cannot make it in their previously chosen fields, be it engineering, business or financial analysis, etc.). In such cases, a 3-week long observation period might actually help the employee in question see the incorrect fit he/she is for the given position. One such case I had to take on was of a person who was hired a year and half before I was taken in to lead the team, and had been benched for about 6 months for lack of quality in the work turned in, with no one even talking about the issue at hand. I am not sure there could have been any way of working around the issue without putting such an employee on PIP. Sadly for this person, it ended in the person's employment being terminated, but I have also seen cases where people have used the time to figure out their failings, and overcome it.