GMHBA Limited

Now in its third year, the Andy Woolley Awards honour his unwavering commitment to exceptional customer service that continues to inspire us all. In recognition of his legacy, these awards celebrate team members who embody Andy’s passion for learning, development, and dedication to our members and team. 🏆 Our first winner is Linelle Kersten - Knowledge Management Team Leader! Linelle is a driving force behind frontline knowledge excellence. Her innovative enhancements to knowledge systems and her proactive collaboration inspire a culture of clarity, quality, and outstanding service. Linelle has won up to $5,000 in education and training, offering a unique opportunity to expand her skills and grow professionally. 🏆 Our second winner is Tegan Van Zyl- Team Leader Service! Tegan’s unwavering dedication to her team shines through her leadership in engagement and operational excellence. Always hands-on, she leads by example, delivering exceptional service and fostering a culture of fun, accountability, and collaboration. Tegan has gained exclusive access to a six-month mentoring program—an invaluable experience to learn from industry leaders and elevate her career. Congratulations to these remarkable leaders! 🌟 Kate Barlow Wes Self David Greig #gmhba #awards #geelong #staffrecognition

🌟 Celebrating Excellence at GMHBA! 🌟 We are thrilled to announce the winners of our Quarterly GMHBA Values Awards! Our employees really are the heart of our company, and we know that recognition is a key component for a healthy work environment. The winners for December are... 🏅 Be Purposeful Simarjot Singh – Applications Developer 🏅 Be People-Focused Brooke Plowman – Team Leader Finance & Corporate Services Team (FCS) 🏅 Be Remarkable Alex Campbell – Team Leader 🏅 Be Worthy of Trust Sammy Alam – BI and Reporting Manager Beth Linsdell – Customer Service Advisor A big congratulations to all our winners! Thank you for your hard work and dedication and for making a remarkable impact on our team, members and community. Kate Barlow #GMHBA #ValuesAwards #TeamExcellence #PeopleFocused #Purposeful #Trustworthy #Remarkable

We recently celebrated the achievements of GMHBA’s own Rachel Drady, who successfully completed the prestigious Leaders for Geelong program ran by Committee for Geelong. The program aims to develop future leaders for our region. We are so proud to continually support this initiative. Their annual dinner and graduation ceremony, held at GMHBA Stadium, also featured keynote speaker, Anna Meares OAM OLY, who shared her story of overcoming obstacles to become an Olympic champion. #leadership #geelong #gmhba #committeeforgeelong #graduation

GMHBA is delighted to announce Kathryn Young, will join us as our new Chief Information Officer next month, bringing her exceptional leadership, functional expertise and transformation experience to support technology solutions for the regional private health insurer. She will oversee the strategic transformation of our technology platforms, ensuring our staff are equipped with leading edge tools and resources to deliver seamless, high-quality service to our members and patients. A very big thank you Cameron McLean for the meaningful contribution he has made to GMHBA during his time with us.   #chiefinformationofficer #newhire #CIO #technology #geelong

We are so proud of this incredible facility and thrilled to see the impact its already having on providing accessible and exceptional care to our members and patients. A huge thank you to McCormack and everyone who worked on this project. Natalie Lanarus, MBA Lisa Esman Warren Ritchie #healthcare #privatehealthinsurance #medical #Geelong

Last month livepro held its Annual Forum and Awards Gala at Crown Melbourne. The forum provided a review of the past year for LivePro and explored what lies ahead in the knowledge management space, including the often-daunting topic of AI. The event was followed by a dinner to celebrate the incredible contributions knowledge managers across Australia and the world make to their organisations. As part of the celebrations, annual awards were presented to recognise outstanding achievements in specific areas related to the LivePro system. One of these prestigious awards was the Knowledge Object Award, which was won by our very own Linelle Kersten! Linelle triumphed over much larger knowledge management teams (as a one-woman powerhouse) thanks to her exceptional work in ensuring our front-line agents are well-equipped to handle a wide variety of member enquiries. Congratulations, Linelle! 👏 #gmhba #awardwinner #livepro #knowledgemanagement

GMHBA has won the 'Best in Class Content Experience' Award at the 2024 ANZ Optimizely Customer Awards in Sydney. The award recognises excellence in content creation, delivery, driving engagement and conversions. It's a reflection of the work that started back in 2018 when we decided to move our CMS to Optimizely with the ambition to: 🔵 Empower content editors across the business to edit and publish content without the reliance on the development team 🔵 Improve our website availability and performance 🔵 Increase feature development velocity 🔵 Improve our speed to market 🔵 Increase the value delivered per feature Since then, we have been able to achieve some amazing outcomes: 🔵 Reduced content deployment time from days to 30 minutes with Optimizely’s cloud-based CMS. 🔵 Increased content throughput by 40-50%, saving the equivalent of one FTE. 🔵 Streamlined multi-site management for GMHBA and Frank Health Insurance, improving workflow efficiency. 🔵 Improved page load times for product searches, enhancing user experience and engagement. 🔵 Improved website availability by 4.5% 🔵 Faster Experimentation: With the help of Stats Accelerator, GMHBA was able to run more efficient experiments, driving quicker insights and optimizations. A very big congratulations to all involved in this wonderful accomplishment! Helen Stevens Guy Moodie Caghan Emirzade #gmhba #techanddata #awardwinner #optimizely #contentexperience

We're hiring! We are evolving our Private Health Insurance (PHI) team, with a new Member Experience team structure designed to deliver our organisational objectives, prioritise the needs of our members experience, and continue to foster a culture of engagement, innovation, and growth. We are seeking a dynamic and proven results-driven Member Sales and Retention Manager. This is an exciting opportunity to play a key role in driving member growth, enhancing retention outcomes, and contributing to revenue growth, all whilst ensuring an exceptional member experience. Sound interesting? Apply today! #werehiring #recruitment #geelong #healthcare #privatehealthinsurance

We're hiring! We are evolving our Private Health Insurance (PHI) team, with a new Member Experience team structure designed to deliver our organisational objectives, prioritise the needs of our members experience, and continue to foster a culture of engagement, innovation, and growth. We are looking for a dynamic and results-driven Experience Improvement Manager to lead GMHBA’s quality assurance, learning and development, and complaints functions. Reporting directly to the Head of Experience – Member Services, you will collaborate closely with peers across Member Experience, Member Sales and Retention, and Workforce Optimisation to drive continuous improvement. Sound interesting? Apply today! #werehiring #recruitment #geelong #healthcare #privatehealthinsurance

We're hiring! GMHBA is on the search for a remarkable Talent Acquisition Partner to join our P&C team on a part-time basis. Working approximately 22 hours per week (0.6 FTE), you can structure your hours to match your lifestyle, while remaining connected to your team through working two days each week in our Geelong office. As an experienced recruiter, you will be familiar with your day-to-day flow - driving full-cycle recruitment campaigns (including some high-volume projects), partnering with hiring managers to nail their talent needs, and working alongside our other fabulous TA partner in providing a remarkable experience for all candidates. Sounds interesting? Apply today! #recruitment #HR #talentacquisition #werehiring #geelong